SAVE THE DATES:

CALA AGM and Half Day Retreat 

Wednesday, May 9, 2012

Palliser Hotel - Turner Valley Room

Election of 2012-2013 CALA Executive Board

SPEAKER - 12:30 pm – 3:00 pm Jeff Mowatt - Influence with Ease

Jeff Mowatt (www.JeffMowatt.com) is a customer service strategist, certified professional speaker and bestselling author.

One way or another, you influence others. When you discuss an idea with a co-worker, resolve an issue with a spouse, or interact with a client you are exercising influence. The problem is when people are rushed or focusing on the task, it isn’t always easy to create trust. Enter Jeff Mowatt’s approach that he calls, Influence with Ease^{®. 
  In this session, Jeff shares subtle, powerful principles on how to earn and hold people’s trust.
The result is reduced conflict, strengthened customer loyalty, and recharged team spirit.}

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